Medisky Hospital

In-Patient Guide

Welcome to Medisky Hospital & Diagnostic

We’re here to ensure that your hospital stay is smooth, safe, and fully supported. Whether you're coming in for planned treatment or a medical emergency, our team is committed to delivering expert care in a warm, patient-friendly environment.

Before Admission

Please confirm your admission one day prior to the scheduled date.
Let our team know your expected arrival time.
Share accurate contact information for yourself or a family member.
Maternity patients are requested to carry the maternity booking form at admission.
Need help with transportation? Ask us in advance to arrange a hospital ambulance.

What to Bring

Doctor’s referral or admission letter
Valid photo ID (Voter ID, PAN card, Passport, etc.)
Insurance/TPA card, pre-authorisation number, or Letter of Guarantee (for company-sponsored cases)
Passport (for international patients or NRIs)
Personal items like toiletries and slippers
Past medical records, reports, and prescriptions
Please avoid bringing valuables (jewellery, large amounts of cash, expensive electronics). If brought, it will be at your own risk.

Admission Process

Report to our Main Admission Desk on arrival.
A Guest Relations Executive will assist with form-filling and paperwork.
Once completed, you’ll be escorted to your room.
All clinical decisions will be managed by your consulting doctor.
For any help, please reach out to our Patient Services team at Extn. 7063 / 7061.
If any personal details need to be updated, kindly do so within 24 hours of admission.

Billing & Payment

If You’re Insured:

Submit your pre-authorisation form (available at our Insurance Help Desk or online).
Confirm coverage limits and co-payment liabilities with your TPA or insurer.
Kindly deposit ₹5000 to cover non-admissible charges.
Bring original documents and ID at the time of admission.

If You’re Self-Paying:

Please deposit based on your room category:
- Suite/Deluxe Room: ₹40,000
- Single Room: ₹30,000
- Twin Sharing: ₹25,000
ICU/ICCU admissions: ₹40,000 at the time of admission.
For surgeries: please deposit the estimated cost at least 3 hours prior to the procedure.
Personal expenses like attendant food, phone use, or home medication are charged separately.
For billing updates, visit or contact the Billing Department.

For Corporate-Sponsored Patients:

Submit a valid Letter of Guarantee from your employer at the time of admission.
Uncovered personal charges will be billed separately.

Discharge Process

Your doctor will advise your expected discharge date and aftercare plan.
Discharge time is 12 noon.
- If discharge instructions are delayed and given on the same day, preparation may take up to 4 hours.
- Discharges post 4 PM will incur a full-day bed charge.
Kindly coordinate with the Ward Secretary for smoother processing.
If needed, we can arrange our ambulance service to take you home.
Cashless patients: Ensure that your TPA provides final authorization on time to avoid delays or extra charges.

Visitor Guidelines

Visitors must carry a valid Visitor’s Pass, available at the main reception.
Visiting Hours:
- General Wards: 5:00 PM – 6:00 PM
- Critical Care Units: 10:00 AM – 10:30 AM
Children are allowed only on Sundays, accompanied by an adult.
In special cases, the Nurse-in-Charge or doctor may limit visitation for patient safety.
Extra companions in single occupancy rooms may be chargeable (subject to approval).
Smoking or use of candles/incense is strictly prohibited.
Parking regulations must be followed.
- Overnight parking will be charged separately.

Need Help?

Our Patient Services Team is here to guide you with anything you need — admission support, insurance coordination, billing queries, or discharge planning.

Discharge Process at Medisky

We believe that a well-planned discharge is just as important as your treatment. Our team is here to ensure a smooth, stress-free transition back to your home.

Your consulting doctor and nursing team will inform you in advance about the expected date of discharge and guide you on post-hospital care or follow-up if required.
To avoid unnecessary delay or charges, we request that discharge orders be placed by your doctor a day prior to your planned discharge.
If the discharge process begins on the same day, please allow up to 4 hours for final paperwork and billing to be completed.
We request all patients to vacate their room by 12 noon to avoid an extra half-day charge.
Discharges after 4:00 PM will be billed as an additional full day.
For any help with your discharge paperwork or coordination, please contact the Ward Secretary.

Need help getting home? Let us know. Our in-house ambulance service is available on request.

For Cashless Insurance Patients:

To ensure a hassle-free discharge, please make sure your TPA sends the Final Letter of Guarantee on time. This helps avoid delays and additional charges during your release.

Admission